What it means to work for Canvas Holidays
Our mission is to be the service leader in the camping business. Our core values define the essence of who Canvas is, and how we want to be known. They’re themed around ORANGE, the colour of your uniform. So, try and remember what it means to work at “The Brilliant Orange”:
O = Ownership & Pride
R = Respect & Recognition
A = Achieving Results
N = Noticeably Better (than our competition)
G =Growing & developing
E = Excellence every time
Our role is to support you to do your job well. You are backed up by a fantastic support department in Dunfermline, in our warehouses, and in our mobile maintenance team. Virtually all of them have been in the same position as you are in now at some time during their career and can therefore offer advice and assistance regarding every situation you may find yourself faced with. Do not be afraid to call them if you need help or reassurance. They are here to ensure you get the best out of the season for yourself and for the company.
Count on me!
“Count on me!” is the company’s common customer service platform being rolled out globally. No matter what department you’re a part of or where you work, you are encouraged to be responsive, be respectful and deliver great experiences whether it’s to our customers, guests, franchises, owners, development partners, communities or your fellow colleagues, demonstrating these core building blocks and supporting behaviours:
I promise to be RESPONSIVE to your needs.
- I will be compassionate. I will anticipate my customer’s needs and will always respond with care and consideration.
- I will be EMPOWERED. I will own every issue I encounter, from start to finish.
- I will be DEPENDABLE. I will respond quickly and consistently. If I can’t solve the problem, I will personally find someone who can.
I promise to be RESPECTFUL in every way.
- I will be COURTEOUS. I will treat everyone I encounter as they would like to be treated.
- I will be ENGAGED. I will listen well to understand my customer’s needs and expectations.
- I will be INCLUSIVE. I will be part of “one team” and will collaborate with my colleagues within and across departments to serve my customers the best I can.
I promise to DELIVER a great experience.
- I will be HOSPITABLE. I will greet everyone I encounter with eye contact and a warm smile. I will have fun.
- I will be PREPARED. I will understand the service expectations of my position and ensure that I have the resources to meet them.
- I will PERSONALISE. I will always deliver on my customer’s basic needs and will “wow” them at every opportunity to exceed their expectations.
One family, one team, one company.
You will need to think about “Count on me” each and every day if you work for Canvas Holidays and remember we are counting on you to give our customers fantastic holiday experiences.